Please call us if you have any questions or concerns regarding order status, copay amount, claims submissions and benefit coverage. If you have any adverse effects to the medication you were given, please contact your physician or your pharmacist.

Accord Specialty Pharmacy
Phone: 1-855-222-6730 or 386-456-3000 and Fax: 386-385-7871

A specialty medication is a high cost prescription medication used to treat a complex, chronic condition. It also may require special handling and administration which needs careful oversight from a health care provider.

Hours of Operation: Monday through Friday 9:00 am to 5:00 pm, closed Saturday and Sunday

Accord Specialty Pharmacy
2752 Enterprise Road Suite B,Orange City, Florida 32763, United States

A Pharmacist-on-Call is available 24 hours a day/7 days a week for emergency and clinical situations such as side effects and medication assistance as well as complaint resolution

Call the pharmacy and a representative will instruct you on the prescription transfer protocol. If a medication is unavailable, you will be instructed on the steps that are taken to facilitate your continuum of care.

If you are taking an oncology or hematology-specific medication, Accord Specialty Pharmacy will call to schedule your refill order a week or so before you should run out of medication.

If you run out prior to Accord Specialty Pharmacy contacting you, or you would like to go ahead and order your refill, please contact us. Please have your prescription number(s) available to place your order.

Please let Accord Specialty Pharmacy staff know if you have run out of refills and would like a call to your physician to be made for a new prescription.

Please remember to always inform Accord Specialty Pharmacy of any insurance, address, or health changes.

If you need your prescription immediately, please let Accord Specialty Pharmacy staff know so your order can be expedited. If you cannot wait for a shipment, you may ask about having your prescription transferred to a local pharmacy. The prescription can be transferred back to Accord Specialty Pharmacy the next time it is needed.

Because drug pricing can change daily, a final determination of your co-pay cost cannot be made until your claim is processed. You may also call the Member Services phone number on your prescription insurance card to get the most current information.

If you are unable to afford the out-of-pocket cost for your prescription, Accord Specialty Pharmacy will work to identify copay card assistance, patient assistant programs, or other support and/or charitable organizations.

The cost may also vary depending on the quantity of medication. Your prescription will be filled for the quantity of medication that the physician prescribes. Please be sure to advise your physician to prescribe for the maximum amount/days’ supply allowable by your insurance company (days allowed may vary by plan).

If you have Medicare Part D drug coverage, the cost of your prescription will change significantly as you meet your deductible and initial co-pay, progress through the “donut hole” and reach total out-of-pocket expense.

Accord Specialty Pharmacy accepts all major credit cards, check, cash or money orders. If mailing payment, please do not mail cash.

Our standard processing time at Accord Specialty Pharmacy is normally less than 24 hours. This does not include delivery time. If processing time is delayed longer than 24 hours, we will contact you to notify you of your options so you don’t go without medication.

An Accord Specialty Pharmacy employee will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company. Accord Specialty Pharmacy employees will work with you and your physician to try and get any Prior Authorizations completed as quickly as possible. If your insurance company will not allow a quantity override due to unforeseen circumstances, Accord Specialty Pharmacy will help determine the best way to get the medication you require.

Medication delivery is a complimentary service at no additional charge to you.

Accord Specialty Pharmacy will coordinate with you to schedule the most convenient delivery time to ensure your availability.

We deliver your order, free of charge, to your home or to any other location you provide us in writing, except for a P.O. Box. We include all the necessary supplies for your treatment.

Refrigerated items are packed in a plastic bag to avoid condensation. The bag is packed inside either a Styrofoam cooler or an insulated pouch. Special ice packs are included to help ensure your medicine stays cool throughout delivery. Each box is secured shut with tape.

If you feel as though you are experiencing a life-threatening adverse reaction, call 911 immediately. If the adverse reaction is non-life-threatening you should alert both your health care professional and the pharmacy by calling and speaking with an Accord Specialty pharmacist.

Call the pharmacy to report any medication errors and/or product defects immediately.

Visit the website below to view a list of medications that can be safely flushed down the toilet or refer to the handouts given in the welcome packet.

Disposal of Unused Medicines: What You Should Know | FDA

Best Way to Get Rid of Used Needles and Other Sharps | FDA

If your medication is not on this list, please see the handout included in your Welcome Packet on how to properly dispose of your unwanted or expired medications.

If you have been affected by a recent drug recall, you must follow all instructions that have been provided. If you are unsure of what actions to take, contact an Accord Specialty pharmacist to discuss.

Get in touch with the Accord Specialty team and we’ll do our best to answer your question as soon as possible.